Our Promise

We stand behind every product we sell. If your Roxy 7-OH order arrives damaged, defective, or not as described, we will replace it or refund you — no hassle, no runaround.

Eligibility for Returns

Eligible for Full Refund or Replacement:

• Product arrived damaged or broken
• Wrong product was shipped
• Product is past its expiration date
• Product seal was broken on arrival

Not Eligible for Return:

• Opened products (for health and safety reasons)
• Products returned more than 30 days after delivery
• Products purchased from unauthorized resellers
• Change-of-mind returns on opened items

How To Start a Return

1. Email [email protected] with your order number (starts with ROX-)
2. Include photos if the product arrived damaged
3. We will respond within 24 hours with a return authorization and instructions
4. Ship the product back using the provided label (free for our errors)
5. Refund or replacement processes within 3–5 business days of receiving the return

Refund Timeline

• Credit card refunds: 5–10 business days after processing
• Store credit: Issued immediately via email
• Replacements: Shipped within 1–2 business days of return receipt

Damaged in Transit

If your package arrives visibly damaged, take photos of the packaging and product before opening. Email us within 48 hours of delivery with the photos, and we will ship a replacement immediately — no return needed.

Contact

For any return or refund question, email [email protected] or visit our Contact page.