At Official Roxy 7-OH (“we,” “us,” “our”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account
• Order information: Shipping address, billing address, phone number
• Payment information: Processed securely through our payment processor — we never store full card numbers
• Communication: Any messages you send through our contact form

Information Collected Automatically

• Device data: Browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, referral source
• IP address: Used for security and fraud prevention
• Cookies: See our Cookies Policy for details

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and support responses
• To improve our website and product offerings
• To send marketing emails (only if you opt in — you can unsubscribe anytime)
• To comply with legal obligations and prevent fraud

Age Verification

We collect date-of-birth information to verify that all customers are 21 or older, as required for the products we sell.

Data Sharing

We do not sell your personal information. We share data only with:

• Shipping carriers (USPS, UPS, FedEx) — to deliver your orders
• Payment processors — to process transactions securely
• Analytics providers — to improve our website (anonymized data)
• Law enforcement — only when legally required

Data Retention

We retain order records for a minimum of 3 years as required by tax and business regulations. You may request deletion of your account data at any time by contacting [email protected].

Your Rights

Depending on your jurisdiction (including US state privacy laws and Canada’s PIPEDA), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

Security

We use SSL encryption, secure payment processing, and restricted access controls to protect your information. No system is 100% secure, but we take every reasonable measure to safeguard your data.

Children’s Privacy

Our website and products are not intended for anyone under 21. We do not knowingly collect information from minors.

Contact Us

For privacy-related questions or requests, email [email protected] or visit our Contact page.